Pathetic Service from Steers Bluewater Bay and Steers Customer Centre

On Wednesday 25 June 2025 I ordered 2 Macon and Cheese Burgers at 12h37. I am still waiting for it to be delivered . This is pathetic. After the telephonic order was placed, I was told I will receive the delivery in 30 - 45 mins. Thinking that I live only a few blocks away from Steers, I am diabetic and need to take my insulin 10-15 mins before I have a meal... so I took the insulin, but order was never delivered. After 8 calls, being placed on hold, i eventually got hold of someone at about 18h00 the evening, so I am not sure whether they're still looking for my address. I have been in contact with the Manager who blames my order for going missing on the fact that its WACKEY WEDNESDAY... but this as far as I know happens every single wednesday.... so my little order has nothing to do with Wackey Wednesday, DOES IT? I was told i will be given a freeby of one burger.... my issue is not the burger, but the trauma I had to endure, calling, not being told to re-order, having low blood sugar because of their incompetency not being able to handle WACKY WEDNESDAY! Don't even contact the customer centre, as they will have all the sympathy for what you had to endure, but do they call to find out whether your complaint has been addressed? No, they dont! Does the store manager call you to apologise ? Nope, he hasnt! All correspondences were via email, but no call.... so brace yourselves should you ever find yourselves in this situation.. you might be waiting another month if not longer for your order to be delivered....