BN
Bianca N
1 reviews | Active since Nov 2018
06 Feb 2019, 15:14
PATHETIC SERVICE FOR THE SECOND TIME!!!!!
Sunday 04.02.19 - I placed an order online; only to be declined by the store as it is out of their delivery area (not according to their website - and we are only 3km away from them). I paid online. I then agreed to come collect and the manager said he is personally putting the order through. When my husband went to collect they knew NOTHING about it and he came home. Pathetic service!!
Today 06.02.19 my company ordered from them (It was done under my name) 3 HOURS LATER AND 4 PHONE CALLS LATER our order arrived.
Our food is COLD. milkshakes are melted and just like milk and spilled ALL OVER.
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Steers's replyOfficial
09 Mar 2019, 13:17Hi Bianca
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Steers's reply09 Mar 2019, 13:17
Official
Hi Bianca
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***