Pathetic service at Steers Ladysmith

Good day

I am a frustrated customer! I placed an order online and even paid for it online. However I was told that I still have to join the queue, of about 40 people.

I just feel that's rediculious! There should of been a separate queue for collections and a separate for ordering and paying. The customer service of the staff members at this Steers is pathetic and is tarnishing the reputation of the franchise. The staff member at the entrance really needs to be disciplined as she is very rude and uncouth! I asked her for her name and she refused to give it to me. This is not the first time I had to deal with the the terrible customer service and pathetic staff of Steers Ladysmith, I am also not the only customer who was complaining for the same issues. A person by the name of Dinky apologized but action needs to be taken ASAP!!!

I enjoy the food from steers but with so many negatives I doubt I'd be supporting Steers Ladysmith

Feedback will be highly appreciated!

Yours sincerely Akhilesh Maharaj