Pathetic service

Goldman Crossing Steers - I am highly and utterly disgusted.... I phone steers to place an order for deliver between 16:20 - 16:30 , my exact order was a Full chicken (lemon & herb) cut up in 8 pieces with chips, and also a sharing meal 1. Lady I spoke to was Thuli apparently at the call centre, where she answers the phone saying "Steers Goldman Crossing Hello" she took my order after we had been cut off 3 times, then confirmed and said my delivery would be at my house within 45 minutes to an hour, exactly an hour later I phone and this time press option 2 which was for queries, I then get through to a male at the actual branch Goldman Crossing, I give him my details and he says they don't have any order for me, he says the call centre probably never processed it after me being rightfully angry as I have hungry kids at home i told him how can they not have my order since I phoned them to place it. I then phoned the call centre on option 1 and they say they don't have any records of my call even no voice recordings,, wow I was stunned to the core that service can't get anymore pathetic. Then the manager Mobeen from Steers branch phones me saying that I must not go on with his staff they don't have any records of my call, trying yo make as if I am lying and says I must send voice recordings through... so in other words they saying I am lying and why would I record the call if I'm just phoning to order some food, it should not be that difficult. Now I should contact my service provider to try and get the recordings, If it had to come to that I would but flip why must I go through so much, by this time it's a;lready 2 hours after original order... Pathetic service of the highest level