RH
Ronel H

1 reviews | Active since Jul 2011

31 Aug 2016, 13:30

Pathetic service

<p>Last week I ordered online for my food and not only was my food cold when it reached us, the driver forgot our drinks. So in total our order took an hours and a half. We let that go and didn’t say anything. Again this week we order and our food is an hour later and this is after we left specific instructions that it shouldn’t be that late. Our office is 15 minutes away from steers without traffic and in traffic its 25 minutes (I’m not sure why the driver is stuck in traffic with a s******). He gets here doesn’t even greet and is playing with his phone the whole time. I’d also love to have a job where I don’t have to look at people. Today just tops it all. You gave us rotten sauce. We ordered on time and made a payment and were treated like were eating on credit. If it didn’t smell and someone ingested it we would have an office full of sick people. Is this the service that we must continue getting from steers. We are loyal and you can check the number of times we have ordered. This just had to happen when theres a new Burger King around. Is this the part where were being told to rather go there and that steers is not intested in our money.?</p> <p> </p>

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Replies (1)
Steers
Steers's reply01 Sept 2016, 13:12
Official

Thank you very much for taking the time to report your experience with our Darrenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care