1 reviews | Active since Mar 2015
Pathetic Service
<p>Hi</p> <p>Wednesday 11 August around lunch time myself and a few work colleagues went to Steers for lunch.<br />We were the only customers besides the person ahead of us who was having some issue with their order.<br />After a few minutes it was sorted and we all put in our orders (Order Numbers: 950, 951, 952, 953)<br />According to the slip we were served by Felicia van Rooyen who was accompanied by another lady, I assume management.</p> <p>As we waited it was clear the Steers staff have NO CLUE what they were doing!<br />After 30minutes of watching bags being packed and unpacked numerous times we eventually received our food.<br />All but 1 order was incorrect, which is just unacceptable.<br />1 order - no garnish & no sauce, had garnish & sauce<br />1 order - 1 burger simply not included & the other had no guacamole and once fixed it wasnt even on the burger (side of box)<br />1 order - no lettuce<br />All orders had slightly raw chips<br />After all of this, our food was still not up to standard.</p> <p>Another thing is that there are renovations being done at this branch.<br />That's understandable, but the amount of people walking in and out the kitchen area filled with dust and dirt,is simply unnacceptible and unhygenic.<br />They were drilling right next to where we receive our food, sawdust was flying around the food-waiting area.<br />Doors wide open with dust clouds outside from construction.</p> <p>Pathetic Service!!!<br />Sort out your staff!!!</p>
Thank you very much for taking the time to report your experience with our Durban Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Durban Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
