BA
Bronwen A
1 reviews | Active since May 2014
20 Nov 2015, 11:16
Pathetic Service
We phoned the Steers and tried to place an order 3 times, the person answering the phone was ***********. She could not spell and when I spelt for her she asked me what a P was. Then we asked for the manager which was a nightmare as well. Then when I tried to order a Bacon and Avo King Steer burger I was told it wasn't being sold anymore and if I wanted avocado I had to pay extra, I am sorry but on your online menu there is a Bacon and Avo burger advertised. Then finally the delivery arrives and the guy does not have change and I had to walk to the shop to go get my own change and our food was ice cold and the food all messed up in the boxes and looked like vomit. What is going on Steers???
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Steers's replyOfficial
23 Nov 2015, 11:33Hello BLAnthony,
Thank you very much for taking the time to report your experience with our Grosvenor, Bryanston branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Grosvenor, Bryanston branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply23 Nov 2015, 11:33
Official
Hello BLAnthony,
Thank you very much for taking the time to report your experience with our Grosvenor, Bryanston branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Grosvenor, Bryanston branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care