pathetic service

I do not know if it is just my bad luck or something else that I have been receiving bad service from steers lately. I placed an order on 6 November 2015 for a chicken meal at 19:24. I waited for a hour to receive my order. I had to call the store to find out what was going on with my order, thus wasting my airtime firstly. I was then told that orders are taking long tonight, but surely I should have been told that when I placed the order. When I finally received my delivery order, the driver rudely told me that he was outside of my residence, and when I went outside he still had a bad attitude. Normally when orders take an hour or longer I do not pay for them. I would like this to be dealt with. And because I stilled paid when he had that bad attitude, thinking about it now I would like a refund. I sent this a s an email to the area manager and i still have not gotten a reply. I am disappointed with the **** service and no response after 5 days.