1 reviews | Active since Mar 2017

14 Jan 2018, 18:33

Pathetic service

As a vegetarian family, coming to steers already means limited options. We do however often purchase has their vegetarian burgers.

They have a meal "perfect four Sharing" which I have ordered numerous times in vegetarian option. Today however I get told that it is not allowed and I was for forced to pay almost double the amount by ordering each thing separately.

This is pathetic, do you only offer specials to certain customers?

You will never get my business again.

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Replies (1)
Steers
Steers's reply17 Jan 2018, 17:29
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,