1 reviews | Active since Jun 2016
Pathetic service
<p>My wife ordered Wacky Wednesday from Steers Welkom on 2017-05-31 at 17H18. She followed up on our order at 18h48 ,because the lady she spoke to told her that it will take no longer than 1 hour to receive our order. She then phoned respectively 18h51 ,18h54 and 19h07 , everytime she was then placed on hold ,but no one rep****.</p> <p>At 19h22 she phone again to cancel the order due to the fact that they gave us empty promises and because our kids at that stage was very hungry and we decide to make something for them to eat. </p> <p>At 20h20 the delivery guy with his motorbike stopped at our house to deliver the order. I told him that we cancelled the order and spoke to |Emily. He told me that he was not informed regarding the cancellation.</p> <p>He eventually left .</p> <p>I feel that we were **** to regarding the delivery time of the order. I understand that Steers were busy ,but then do not make empty promises to your clients.</p> <p>It is very unproffessional and lame.</p>
Thank you very much for taking the time to report your experience with our Welkom branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Welkom branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
