1 reviews | Active since Jun 2013
Pathetic Manager Customer Service
On the 17 October 2015 I went to Steers Carletonville to purchase 4 ice-creams. When i came home 4 different people complained that it taste sour. I returned the ice cream then the manager had the audacity to tell me that im wrong as he had a ice cream and it does not taste sour. He continuously argued that he is right. well apparently 4 other people cant taste properly. Why apologize if you can argue. He only apologized after i told him why don't you just apologize and refund me my money.<br> <br> He is a joke of a manager he cant even put the companies reputation first. If you dont believe me there is CCTV please check it.<br> <br> I feel insulted by this so called manager to question mark my tasting abilities.<br> <br> Perhaps he should stop eating ice creams and start managing his branch.<br>
Thank you very much for taking the time to report your experience with our Carletonville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Carletonville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care