TZ
Tania Z
1 reviews | Active since May 2015
25 May 2015, 19:28
Paid twice for order
About 3 weeks ago I placed an order at Steers Lorraine. I wanted to pay using my debit card. After the 3rd try the machine said that there is a simple card error, so I paid in cash. After I got my change I received a sms indicating that the money was deducted from my account. I showed this to the lady assisting me and she called the manager, I think. He just informed me that they are not going to do anything about it as the bank will rectify the mistake. To date this has not happened. I've been a regular customer at this branch and will not go back after this incident.
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Steers's replyOfficial
26 May 2015, 11:54Hello TaniaZ,
Thank you very much for taking the time to report your experience with our Lorraine branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Lorraine branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply26 May 2015, 11:54
Official
Hello TaniaZ,
Thank you very much for taking the time to report your experience with our Lorraine branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Lorraine branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care