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1 reviews | Active since Dec 2015
09 Mar 2017, 12:22
Overcharged.
<p>On the 2/03/17 I purchased some items from the Steers at the Engen Garage in Fairway. The transaction according to the cashier did not go through due to a PED error. However, the amount was deducted out of my account. After contacting the manager who was of no help whatsoever, I was put through to the individual who deals with the banking. She informed me that the money will be reversed within 7 days and uptil now nothing has happened. I am extremely disappointed with your customer service and it is an inconvenience for me to travel all the way back to sort out a problem caused at your branch. </p>
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Steers's replyOfficial
09 Mar 2017, 13:14Thank you very much for taking the time to report your experience with our Engen Fairway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
Steers's reply09 Mar 2017, 13:14
Official
Thank you very much for taking the time to report your experience with our Engen Fairway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,