1 reviews | Active since May 2012
OVERCHARGED
<p>On Sunday 02/10/2016 around 15:45 pm we ordered 2 Get Real Cheese Burgers which are R35.90 x 2 = R71.80 but we were charged R78. Before we ordered there was a lady complaining about being charged for something that they ultimately didnt give her when she fetched her order. Unlucky for us we only saw this when we opened our food along the way as we were driving to Neslpruit. To add on to the fact that we were overcharged,the burgers didnt have cheese as per the order. I guess there is a trend now in that Steers where they overcharge but never give you what they charge you for.</p> <p> </p> <p>There was hardly any customers yet they were very slow. They had no reason to get our order wrong because there werent that many orders to deal with anyways. The shop had dirty floors and unclean tables...it was ultimately a mess.</p>
Thank you very much for taking the time to report your experience with our Pongola branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: 0860 Steers (225587)
Best regards,
Thank you very much for taking the time to report your experience with our Pongola branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: 0860 Steers (225587)
Best regards,
