WJ
William J
1 reviews | Active since Mar 2015
30 Mar 2015, 09:34
Overcharged
Steers is overcharged there customers and I have been contacting them for more than a month and attempting to have this sorted out. <br> I only got a response after threating them and was informed that this was rectified already and has been personally verified but this is not the case as the overcharge was still continuing on the 22 March 2015 when I travelled through Wolmaransstad.<br> In asking for my refund I was told that Steers at the Total in Wolmaransstad would refund me but I have not been contacted by any one from Steers regarding my refund.<br>
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Steers's replyOfficial
30 Mar 2015, 09:41Hello WD Jacobs,
Thank you very much for taking the time to report your experience with our Wolmaransstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Wolmaransstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply30 Mar 2015, 09:41
Official
Hello WD Jacobs,
Thank you very much for taking the time to report your experience with our Wolmaransstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Wolmaransstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,