1 reviews | Active since Sept 2015
Overall Bad Service
I support the same Steers every Friday night and normally have lovely service but on the 4th of December it was shocking! After having to repeat my order three times due to the counter staff (three of them?) simply not listening and having there own discussion! I pay and look at the receipt and see that it is wrong and i do not want avo i said cheese. <br> <br> I obtain my bag of food (order 88) and leave. I arrive home to find that I have received a small chips and not the medium that i payed and requested. i phone the outlet, have to repeat the problem maybe 4 times and demand someone bring my chips. The driver is unable to find my address (not his fault due to were i live) and tell him to go back to the shop and a manager to phone me (still waiting). <br> <br> I then see that my burger order is WRONG and got the avo that i did not want! Wasted my time and my money!!!!!
Thank you very much for taking the time to report your experience with our Durbanville, Wellington branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Durbanville, Wellington branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
