Over an hour delivery, ice cold food

Terrible to say the least. I waited an hour and a half for my food. Called Steers and spoke to the manager, atleast he sorted it out. Apparently the driver couldn’t find the adress, but he has a gps and I saw he is using google maps. I don’t understand how he couldn’t find the place as I typed the adress into my google maps and found it without hassle. The problem is my food was ice cold when it arrived. Who wants to eat cold chips? Not to mention cold burgers. If I wasn’t so hungry I would’ve sent it back immediately. Why didn’t the driver call me/the manager earlier and resolved the issue? Why must I first complain and then recieve a service I pay for? This is not up to standards and very disappointing. Also the manager didn’t apologize once. I understand these type of stuff happen but if they apologized I would’ve maybe felt better about the situation. I want be buying from them again, will also warn all my friends/family about the pathetic service.