1 reviews | Active since Dec 2009
Over 1 1/2 hours to get one burger delivered?
Last evening I ordered online a Steers burger and an ice cream for delivery. It took over an hour and a half to be delivered, with no notification. I tried the call centre and was not impressed with their service. The first operator laughed, then took almost 10 minutes to get back to me and the only thing she could tell me is that "it is on it's way". Second operator that I spoke to was just as bad. The burger finally arrived - COLD AND DRY!!! To make matters worse, after I ate a portion of the burger, I got violently ill. Because of the burger? I can't say but it is strange that I did so right after eating it. Pathetic service, disgusting food. Never expected this from Steers.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***