Ordered, paid, closed.

Placed an order via the app yesterday 1/1/20. Paid for the order. Went to collect and shop was closed.

Called the (closed) shop and was told that they are "receiving a large number of calls and I should order via the app". Hung up and called the national call center number. Got a few seconds of on-hold music and was cut off.

Please ensure that your app and telephone systems are updated with special holiday hours and refund my order #***5