Ordered on the phone and when got to the venue to collect Staff said they dont do chips when ordering on the phone

<p>On Friday evenning aroung 7pm I decided to call ********** and spoke to Pontsho to place an order of spare ribs and chips. I then said to Pontsho I am on my way to collect my order in 15 minutes. When I got to steers at sunnyrock my order was not ready. When I asked Ponstho why she said she was not certain that I was coming therefore they didnt even bother to make the chips. I then asked to speak to the Manager, a guy (that Ponstho said his name is William and I am not sure if thats his real name) came to me and said "Nobody here doesnt know when you order we dont make chips. We only make them when you are here so you can wait for them". William spoke to me in a disrespectful manner and his Colleagues who were in the kitchen were now also telling me they didnt bother to make the chips. This made me feel very undermined as a Customer. My Fiance then called to confirm the Cashier's name and it turns out that Jabu is the name of the Manager and its a Female, William was not the Manager that they claimed was. Jabu said she was at the background not at the store while all of this was happening. I then told Jabu that I will report this matter to the Head office because the attitude I received from her staff seemed like a norm. You wonder why your sales are dropping? Its because your staff is rude and does not want to work. The dont take orders on the phone instead they make you come for nothing and only then make your order to make sure by the time you leave you are frustrated and never come back. You will never see the sight of me at your branch, you are unproffessional and your staff is very rude. I am certain I am not the only Customer who feels like this about your branch.</p>