Ordered not delivered in full
<p><span style="color: #000000; font-family: sans-serif; font-size: 8. ********** ********** px;">I ordered a meal of two Mjojo Combos and two Wacky Wednesday via online at Lephalale mall, around 20:56 we were shocked to know that we've been ********** one meal of Mjojo combo and one coldrink by the person who came to deliver our food when we opened our packaging and we only received the meal around 21:40. I'm honestly disgusted and disappointment by the behaviour of the delivery guy. I tried calling back the store to report the nonsense and unfortunately the store was closed. To think that I paid for a meal that wasn't even in the bag hurts me more.</span></p>
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Steers's replyOfficial
29 Nov 2016, 11:49Thank you very much for taking the time to report your experience with our Lephalale branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: ***
Best regards,
Steers's reply29 Nov 2016, 11:49
Official
Thank you very much for taking the time to report your experience with our Lephalale branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: ***
Best regards,