Ordered and Paid online, Store does absolutely nothing.
Westville Mall Steers, Placed order online via the app for delivery and paid via credit card cause I was very hungry and at work. One hour later, still no food, call the store to be informed that they do not have a driver and wont be delivering. *** STEERS, had to throw my toys and finally had cold food delivered by a Debonairs driver. Firstly, a full hour goes by and no one there decides maybe we should tell me the customer, Secondly this order was already paid for... so who decided its ok to sit and do nothing?
Fast food.. more like slow cold crude. real shame, I used to really enjoy Steers.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***