1 reviews | Active since Mar 2012
Order took over an hour
<p>On Sunday 18 September, at 12h41, I placed an order for delivery at Steers Silverloaks, Pretoria. They are 7 km away. After 40 minutes of not getting feedback, I phoned the banch. They told me the order was sent out 20 minutes ago. The driver was stuck at a customer. After 65 minutes since ordering , the driver finally arrived.</p> <p>I checked the food with him and it was ice cold. I asked about being stuck, he said no he was not. So someone **** to me!</p> <p> </p> <p>I phoned the branch to tell them about the cold food, Ernest told me he can make new burgers. But It will take time again and they won't be hot. I phoned him after 5 minutes and told him to rather leave it, I will go elswhere. I spoke to someone else on the phone. They were extremely rude and just put the phone down and didn't even apologise for the shocking service.</p> <p> </p> <p>I finally ordered from another branch further away, and got sorted in 20 minutes.</p> <p> </p> <p>This is now the thirs time we have waited for over an hour for food from Silveroaks. I will not go back.</p> <p>This is not the service that I expected from Steers. Absolutely shocking.</p> <p> </p> <p> </p> <p>Regards,</p> <p>Tim</p>
Thank you very much for taking the time to report your experience with our Silver Oaks branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Silver Oaks branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
I am still waiting to hear back from Steers. I was told I would hear back from Steers by the owner last week. Still nothing.
I am still waiting to hear back from Steers. I was told I would hear back from Steers by the owner last week. Still nothing.