Order not delivered and refund requested but not paid since 8 May 2020 - Order #***0, CAS-***-N2L9D5

On the 7th of May, I placed an order through the Steers app and didn’t receive my order that day. I tried calling the store I placed an order to, and the phone went unanswered.

The following day I called the Steers Customer Care Line, tweeted the Steers account and emailed Steers to request a refund. I got a call and was advised that someone from the store would be in touch.

After no further communication for over a week, I started making calls again and finally got hold of the manager at the Bronkhorstspruit store, who told me the store was still closed on the 7th and the app should not have accepted my order (understood), and took my banking details for the refund on the 25th of May.

I am STILL waiting for my refund today. One, I understand the app erroneously accepting my order without the store being open. I don’t understand my refund has still not been paid well over a month after I first requested it!