online platform and service received was disgusting

Mukondi Tshilimandila *** *** order no ***6

i placed an order online on the 18 of july 2019 at the mentioned store (bergbron), i did an online payment of R314.80, a few minutes later i received a call from the store stating that they do not deliver at my address as its more that 5 km's away from them. when i placed the order i inserted my home address and this store appeared on the list of stores that deliver at my address. the lady that called said (jane) said the dont deliver, i said its fine .please forward me my money back so i can find another store that can deliver to my address .the lady said and i quote " we dont have your money, your money its in the air and it will be in my my account within 24 hrs. i asked if she could not liase with a store near me so i can get my order at least as i have already paid, she said to me no they dont do that .i asked several times what should i eat as its already at night and also with what money as you saying you can not give me my money immediately, she said its not their problem.i asked her why is she not even sympathizing with me or trying to find solutions .she said its not her that has the money its steers .i even asked does she not represent Steers if she works there .the answers i got where not in way to help me understand or solve the problem caused, as she kept saying its the steers online platform not them.

on the 19 i got no call from the store not even my money, some feedback at least.i had to call the store so many times that i was advised i will receive a call back in two minutes, i never did receive the call. i called like 3 to 4 times and every time, the ladies that answered would be laughing in the background that i am calling again. i called again and asked for a different manager or supervisor on duty that can help me as i received no help from Jane, until i spoke to joseph that said i will receive my money on the 20th the Saturday as he will make sure that i do by either sending a driver to do so.and he will call me in the morning just to give me an update .saturday came nothing happend, i called in late saturday and i was kept on hold for 5 mins for jane.she showed no remorse of the whole event .she said i must just wait for monday .bear in mind on the 18th she said within 24 hours .from this whole event i don not wish to encounter again even with steers ever again .i have received disgraceful, ill, non remorseful service. i was treated as if my money and wishes do not matter.

the time and money that i have lost due this event its a lot, the time spent trying to get someone just to listen to me and solve the problem. the time i spent i could have done a lot more valuable things to my life, the money that i have lost in airtime and interest that i could have earned on the R314.80 its a lot.this store is making a profit out me . its the 21st to today, i have not received a call not even my money.

please apply fixes to this that will still see me buying from Steers,

refund me my money and repair the relationship