1 reviews | Active since Jul 2011
Online Ordering Disappointment
<p>I placed an order online at 11.46 to be collected at Steers Ehgen Medwood at 13:45. A colleague of mine went to collect at 13:45 and was told that there was no order for me. I received a confirmation email and sms. I called the Engen Medwood branch and was told that they prepared my order when I placed the order and because I did not come within 15 minutes- the order was given to another customer. My concern is, why have an option to put in a time for collection when the staff don't seem to bother to check the time I requested??? This is so frustrating to make a trip to the branch for nothing, an absolute waste of time. I am so upset and disappointed.</p>
Thank you very much for taking the time to report your experience with our Engen Medwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Best regards,
Thank you very much for taking the time to report your experience with our Engen Medwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Best regards,