1 reviews | Active since Jul 2011
Online order never arrived
Placed an order online. Agent phoned, lies and claimed that the steers in question doesn't accept orders in my area - despite doing so the last time I placed an order online, via that store- and **** again saying she'd refer my order and get back to me.
Needless to say she never called and the order never arrived despite getting email confirmation of my order being received by the store. And then it was an hour long I'd waited for nothing, and too late to order elsewhere so i didn't eat because I'm actually disabled and couldn't cook without help tonight because I was flaring.
Thanks steers!
What's the point of you again?
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***