Online order gone wrong

I ordered online at Steers Total Standerton today 02.02.2026 at 06h02 (order no ***), selected the option to pay in store. When I got to the store I was told that my order was cancelled as we are not allowed to use the pay in store option. This is an instruction from the supervisor - mind you 5 days ago (28.01.2026 at 05h59) I used this option at the same store, and my order was prepared and I collected it. When I called the store manager he said and I quote "you cannot used that option because you don't collect your orders".

This is a nation-wide website, with the option to pay in store granted however orders get cancelled as and when without even notifying the customer. The attitude the manager gives is also not acceptable - it simply says as Steers we have no business in either calling and verifying your collection or even fulfilling the need of the customer. Basically, we don't need you.

The workers are more concerned about proving that they are right and if complaining is what you want to do - go ahead instead of correcting the behavior. No apology, no remorse, no nothing. What kind of a circus is Steers Standerton running? So, this means when you have cash you are now forced to pay online just so they can prepare your order yest you are driving to the store?

Why have the option to pay in store if you cannot utilize it???