1 reviews | Active since Jan 2015
Online Order Delivery Failure
<p>I placed an order online using the Steers Andriod App on Sunday 05 February 2017. I selected to pay cash on delivery. I then received a phone call from the driver asking if I can pay for the order online because it is almost closing time and he wants to go home directly after delivering my order instead of taking the change back to the Steers outlet. I then told him that it is not possible because I already placed my order on the App. He then asked if I could cancel the order and re-submit opting to pay online. I refused the request. The driver then asked what is my delivery address. After giving him the address I was told that they do not do deliviries to that neighberhood. Needless to say I told him to cancel the order and I spent my money elsewhere. Really disappointed with the service received.</p>
Steers Matlosana Mall
Steers Matlosana Mall
Thank you very much for taking the time to report your experience with our Matlosana Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Matlosana Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team