1 reviews | Active since Dec 2016
One bitten...thought I'd give it another try...BITTEN AGAIN!!!
<p>So it happened again...I called in and placed an order with Steers on Conrad Dr, Randburg (1.8Km away) at 16:58. I say it happened again as my only other complaint on this site is for Fishaways at the same location, same ownership, same management. I only received my order at 18:08 (just over an hour) after numerous calls again...and it was cold again. I called back at 18:10 and was told that a replacement order would be sent to me (which finally arrived at 18:49). There is clearly a problem with the ownership and management of these franchises as they are the same people for both franchises. I am now frankly "****ed off" because I have not eaten. The delivery guy cannoty always be the scapegoat and take the blame. I am willing to bet that 99.9% of delivery guys in Ranburg know where MultiChoice is (my delivery location) and it would definately not take any of them over an hour to deliver 1.8kms away using a motorbike. Long story cut short...If you want "Fast Food" I definately don't recommend Fishaways or Steers on Conrad Dr, Randburg as the word "Fast" is not part of their promise. Perhaps these franchises should adopt the same policy as Debonairs "If it's cold, it's free". I'm sure they would never deliver cold food after that.</p>
Thank you very much for taking the time to report your experience with our (Blairgowrie) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our (Blairgowrie) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
