Old Expired Food

I have had one of the worst experiences and food at the Steers store in Montague Gardens Cape Town.

Experience : I got to the store and it was a mess behind the counter papers everywhere. As I looked at the menu above the teller she leaves and goes to the back, about 5 seconds later I am ready to order and the cook calls for her to come assist which she does and let's me know the ribs will take 45 mins. Then she goes and sits at the debonair side of the restaurant while other customers enter speaking on the phone. She states at the customer but doesn't move till called by kitchen staff.

Once I received my meal I asked where are the small chips and I am told it is in the box, but there was no extra small chips just the box of ribs and chips.

Food : The chips are/were horrible looking and smelt of old oil they not are advertised and they were like street fried fries. The ribs were burnt and they were really tough and hard to bite off the bone. They were dry and had no flavor as though they were boiled and basted. Once bitten into the meat was a grey that no meat should be, and old.

I am really disappointed as this is my 2nd experience at the store and the service was the same. There was no manager to manage the mess or the staff.