WB
Waylon B

1 reviews | Active since Oct 2015

09 Mar 2016, 13:46

Old Buns and Burned Chips

I would like to make one big complaint, that would cover all the other complaints that I could have made in the past. I have been taken for a ride by Steers for a long time, over and over again, but as soon as one forgets and decides to try the meals out one more time, they continue to disappoint. I just ordered 2X Get 'n Go Meal from the Steers - Game in Windhoek, Namibia. The burger buns were old and crumby/crummy. The burger patty was still raw. This was unpleasant. It happens nine out of ten times. This was most probably because it was a cheap meal. This is unacceptable and disgusting how they can get away with this ****************. I will have a health food inspector check this ridiculous burger joint out. I will never again order anything remotely named Steers Burgers. Ever. The second thing was, the chips/fries was burnt slightly. This one can easily make this out to be old oil. It was not even potatoes, but the peels were fried to make it look like chips. No one in their right mind should sell this poor quality burgers, not even my dog would eat this BS. I demand better service and quality. I am fed up. I advise anyone to think twice and to check your meals before leaving.

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Replies (1)
Steers
Steers's reply10 Mar 2016, 11:31
Official
Hello kwaaibabatjie,

Thank you very much for taking the time to report your experience with our Game Branch Southern Ind branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care