1 reviews | Active since Dec 2016

15 Dec 2016, 15:44

OFF FOOD

<p>On 2016/12/15 we bought food at Steers Parktown. Table ref 7077 and the food packaging was so disgusting and so unappetizing it looked more like someones doggy bag. The container was s****** with the sauce of the ribs which the ribs dry. if this is how their packaged i would sugest they change their style of packaging as it unapppealing. I called the store at around 02:13pm and spoke to Peter the phone lines where terrible which caused the phone to cut off. Icalled in the second time around and put on hold for Peter. i was told they will send the driver to give back my refund as i didnt want the ribs anymore as i was told that they were prepared the day before. a driver came and collected the food but I still have not received anything. I am now sitting hungry and it's 03:38pm and knocking off at 16:00pm and still haven't had any thing to eaten anything. The treatment i have received from this particular shop has made me not to trust any Steers restaurant. </p>

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Replies (1)
Steers
Steers's reply17 Dec 2016, 14:17
Official

Thank you very much for taking the time to report your experience with our ( Parktown ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team

Best regards,