LS
Luanshya S
1 reviews | Active since Mar 2015
21 Nov 2017, 13:38
not the first time
At 12h20 on 21 November 2017 I placed an order for delivery,at 13h00 at Steers Wetton Circle, I called to find out how far the order is,to be told by the cashier they have one driver for steers,debonairs and fishaways but my order is done they waiting on a driver,my frustration is why not communicate that with the customer in the first place,this is not the first time on previous occasions I waited up to 2 hours for my meal. Currently its 1hour and 40 mins later and im still awaiting my order
Helpful (0)
Replies (1)0
Replies (1)
Steers's replyOfficial
12 Jan 2018, 15:45We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply12 Jan 2018, 15:45
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,