Not so useful system and Manager

I am actually annoyed typing this message , level of service you are rendering is bit absurd. I placed an order via Ubers Eat - for some reason the system did not ask for method of payment , it just said I am paying with cash. I tried cancelling the order so that I can reorder again and change payment option to card as I did not have cash with . Uber system let me know that I cannot cancel I need to call the store and cancel with the store. I called the store which the call did not go through to Store but head office , I asked if the drivers carry the speed point no 1 knew and and I got transferred to the shop. At the shop they do not know as well , then who is supposed to know. Fine since you guys do not know if your drivers carry a speed point , I need to cancel the order as I do not have cash on me but a card , they cannot cancel uber eats order. who the f*** must cancel this then, I do not have cash on me but card , tell your drivers to bring a speed point we cannot promise you that. What must happen , Must I wait until the driver gets here and to be told that they did not bring the speed point and look like a fool. I have 6 year old who goes to bed at 8 - I must wait for how long to know if we getting food or not . I asked Simon the manager to call me when the driver gets there - his first response was he cannot call me he will ask the driver to call me. Why must he ask the driver to call and i have to explain my story all over again , it is annoying. I tell him that i am going to report this he say it is fine i will call you back . do you have my contact details , he is reading something on the system which is not my contact number , Flip what is this now , Simon just take my number and call me and confirm if the driver has the speed point that's all that i am asking . the call took almost 13 minutes trying to explain one over and over on the call with Simon. This is *********** for a highly recognized shop like steers to get such service. Fix your booking system with Uber - drivers and ensure that drivers carry speed point for such incidents . Or better yet have a system that a manager can override.