RC
Ridolf C

1 reviews | Active since Jul 2009

09 May 2015, 17:06

Not serving steers patties. Awful burgers

I bought burgers for the family today at the Steers at Engine on Kliprivier drive. I was amazed after I took a bite and noticed the Beef patty tasting really bad. The patties looked like these cheap no name patties you can buy at any supermarket. I could have gone and bought those and made home made burgers but I wanted a real good tasting Steers burger. I think the manager at that Steers might have gone and bought cheaper patties to sell to clients at the regular price of a quality Steers burger. You really need to put a stop to this. The burgers we had today was awful. I regret buying from Steers, I actually wish I treated the family to Mcdonalds after eating those awful Steers burgers. This is not what I expect from Steers. You use to have the best burgers in South Africa.

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Replies (1)
Steers
Steers's reply13 May 2015, 12:25
Official
Hello curmudgeon,

Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
The Steers Team