KM
Kabelo M
1 reviews | Active since Jan 2018
28 May 2018, 07:27
#nomoresteers
I ordered full chicken and chips from steers Lenasia at 16:54 and was told it will take 50mins to an hour,at 18:17 i called to check how far my order was ,i was told that it has left the restaurant for my delivery ,I only got it at 19:09 and it was COLD . I am so disappointed,if the order is not wrong than delivery is late.
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Steers's replyOfficial
29 May 2018, 14:09We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply29 May 2018, 14:09
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,