CM
Candida M
1 reviews | Active since Dec 2014
28 Jan 2015, 14:30
No toys for the kids
I was at Steers Walker Drive last night during our loadshedding time. I ordered a Brat Pack for my 5 year old son and was proptly told that they do not have any toys for the kids meal. I told the server, who took about 10 minutes to take my full order because she couldn't remember anything I said, they should not be charging me full price for the meal if there aren't any toys. (the price they charge covers the toy they are meant to supply) She just looked at me and suggested i order something else then. What she recommended was more expensive than the Brat Pack!<br> <br> I was rather disappointed in her attitude.
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Steers's replyOfficial
29 Jan 2015, 13:26Hello CandidaMer,
Thank you very much for taking the time to report your experience with our Walker Drive, Port Elizabeth branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Walker Drive, Port Elizabeth branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply29 Jan 2015, 13:26
Official
Hello CandidaMer,
Thank you very much for taking the time to report your experience with our Walker Drive, Port Elizabeth branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Walker Drive, Port Elizabeth branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care