No Response, No Refund – Very Frustrating Experience

I am extremely upset with how this situation has been handled.

I placed an order on 15 March 2026 and specifically requested that no onions be added to my burger, as I cannot tolerate the smell or taste of raw onions. Despite clearly stating this, my request was not followed.

I emailed customer service on the same day to report the issue. Initially, it seemed like I was being assisted, but after 20 March 2026, the customer service representative stopped responding to my emails entirely.

On 27 March 2026, I requested a full refund due to the lack of resolution, but I received no response. I then sent a follow-up email on 30 March 2026, and still no one has responded or assisted me.

At this point, I am very frustrated. The lack of communication and failure to resolve this issue is unacceptable. I believe this situation has been handled poorly, and I am requesting a full refund as soon as possible.

I expect a prompt response and proper resolution to this matter.