CK
Carl K
1 reviews | Active since Nov 2015
01 Dec 2015, 20:11
No response and bad service
I complained about not being served all items on the menu until business hours conclude, apparently staff dont get paid for extra hours, so all machines, fryers etc need to be off and clean to close shop exactly on time. Surely this is unacceptable. I have received a 'case closed' sms, my complaint has not been resolved as no person responsible has contacted me to resolve this matter, let alone apologise for this poor service and attitude.
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Steers's replyOfficial
02 Dec 2015, 11:10Hello CarldeKock,
Thank you very much for taking the time to report your experience with our Die boord branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Die boord branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply02 Dec 2015, 11:10
Official
Hello CarldeKock,
Thank you very much for taking the time to report your experience with our Die boord branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Die boord branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care