JS
Jonathan S

1 reviews | Active since Jul 2012

26 Oct 2016, 10:20

no response after complaint

<p>I am terribly disappointed with the service from steers. I complained via email and even attached pictures but didnt receive any response! This is shocking customer service. They obviously dont give a damn about customers.</p>

0
Replies (2)
Steers
Steers's reply27 Oct 2016, 16:38
Official

Thank you very much for taking the time to report your experience with our Dainfern branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers

Customer Care:

JS
Jonathan S's update29 Nov 2016, 12:56
Reviewer Update

Nobody has contacted me yet! I am still waiting. The service just keeps getting worse and worse. Your complaints management is shocking!