PJ
Pietro J

1 reviews | Active since Mar 2012

01 Apr 2016, 18:33

No refunds and bad service

Bought a double rack of ribs. When I got home, I was shocked to see the small portion of ribs they claim is a double rack. I drove back and asked the manager if they were sure they gave me right order. He said yes. I then told him I was not happy and wanted my money back. He left the counter to fetch a lady from the back office. She came and looked at the product and said it was right. She then closed the box and told me she wont give me a refund. By now I am livid and told her I will complain with head office. She was unfazed by this and told me to go ahead. I am shocked and upset by their attitude on the whole matter. I have photographic evidence which I will post.

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Replies (1)
Steers
Steers's reply04 Apr 2016, 10:27
Official
Hello Samblue,

Thank you very much for taking the time to report your experience with our Capegate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care