No Delivery

I am greatly disappointed by the Steers Town Square for the floppy serivice l received. I made an online order at 12:30 and received a message that it was being being prepared. When l followed up after an hour, l was told the driver is on his way and still there was nothing. At 14:46 l made a second inquiry only to be told that my order was not processed and l would have to wait for it which l refused as two hours had passed. I asked for a refund as l was going off work at 15:00hrs but l had to wait for the driver to brong back my money and only received it back at 15:46. Not only did l have the inconvenience of not having my lunch but l had to spend more time waiting for my money. There is serious training that needs to be done to the staff or else cancel the online delivery option if you cannot handle it well