JS
Jenni S
1 reviews | Active since Nov 2017
25 Nov 2017, 23:15
No delivery
We placed an order at 8:14 at the steers fast food restaurant in kuilsriver. They called us back to confirm the order and to notify us one of the items ordered is not available. We said it was fine. We never got the order. We called just to find out they are closed
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Steers's replyOfficial
12 Jan 2018, 15:30We totally understand your frustration. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply12 Jan 2018, 15:30
Official
We totally understand your frustration. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,