GK
Gugulethu K
1 reviews | Active since Nov 2009
24 Nov 2017, 20:29
No delivery
I placed an order at 6:30 for a burger and as I'm typing now she told me to wait the burger it's on it's way and the time is 8:26. When i call the phones are are engaged. Why can't steers hire people that can tell the truth and lie when they know for the fact the delivery is not coming. I am disgusted by the service I received. I know you won't care but it's very wrong to promise to deliver and then don't do it.
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Steers's replyOfficial
12 Jan 2018, 15:35We totally understand your frustration. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply12 Jan 2018, 15:35
Official
We totally understand your frustration. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,