NO CUSTOMER CARE AT ALL
<p>Wednesday 04 May 2016 we ordered the Wacky Wednesday special to be deliverd online and waited almost an hour before calling the Monument Centre Steers branch in Kimberley to find out why the delivery were not done yet. The answer "We do not have any drivers now you have to fetch your order yourself or wait till we have a driver available"97 minutes later it were delivered. Pathetic service</p>
Thank you very much for taking the time to report your experience with our Monument Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Monument Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care