AL
Andre L
1 reviews | Active since Nov 2015
03 Jun 2016, 17:20
No chips
<p>We bought burger combo (with fries), but when we go home there were no fries, only the burgers. We immediately called them to complain and suggested that they arrange delivery for our missing items (that we paid for) from our order. We were already home when we opened the brown bag and had no intention to drive back for fries and feel that the manager should have made a plan to solve the situation. We were told that they cant do it and only offered us a free burger and chips....</p>
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Steers's replyOfficial
06 Jun 2016, 08:34Thank you very much for taking the time to report your experience with our Westcoast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply06 Jun 2016, 08:34
Official
Thank you very much for taking the time to report your experience with our Westcoast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,