NO ACTION FROM CUSTOMER CARE!! - BRAVO!!!

So, i ordered a wacky Wednesday special LAST WEEK. My order was 2 x beef, with medium fries. So what i received was under-cooked beef burgers, thrown around in the box, and a small fries with almost no fries in the package. My dogs sniffed it and walked away!....and it even looked like dogs breakfast!!!!!!

I confirmed with the driver if the order was correct, as my pregnant wife was starving........ and he assured me all was in order (cant get the name, but his number is + ********** 4258). That is the last time i trust a delivery guy's honor.

Here's the kicka......!!!

i tried calling to rectify the order and the phones do not work coz it was the last delivery and they were apparently closed.

I then take a drive to the store to find that they are open, but the manager has left and nobody can assist.

Furious now, i leave and now i have to face a pregnant starving wife, which i then drive 20kms to another Steers to satisfy her craving.

But this only gets better........ i then contact the "CUSTOMER CARE LINE" (case #310312) the next day coz of the lack of sleep i endured due to a frustrated wife and a small couch....

i also contact the store in person and waited 40mins to discuss the ordeal i endured due to with the manager and his stores service.......... ended up not speaking to him and left my number.

needless to say he eventually called back hours later and i discussed this with him and all he said was that i needed to bring back the food and then he'll refund me, because he will pay for this from his stores budget!!!

I told him i threw it out and that my dogs even sniffed it and walked away.........

So Steers, is this the CUSTOMER SERVICE that we're supposed to accept?

Not even a follow up call, only an automated SMS? And your automated ansering service indicates a resolution time of max 48hrs--its been almost a week! )

Needless to say, i rather take my pregnant wife to a Wimpy Ultra City! We can at least enjoy the drive and have a GOOD memory.

ABSOLUTELY PATHETIC!!!! Bravo on the service!!!