1 reviews | Active since Mar 2018
"""NIGHTMARISH CUSTOMER SERVICE DISGUSTING FOOD""""
I was appalled by the customer service at Steers Sandton mall today. Firstly the cashier after repeating my order twice got my order wrong. I went to inform him simply asking him to correct the order. Then he says I will have to give him more money and not even apologize for getting the order wrong. Then I asked will you not apologize he says "DO YOU WANT AN APOLOGY OR YOUR FOOD" and walked away rudely. The presentation of the food was more horrific than the poor customer service, which was INEDIBLE. He was very disrespectful and unapologetic. I am horrified at his behavior and that of his fellow staff who just stood there.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***