Nightmare from Steers

I have never received such pathetic customer service from Steers Dobsonville. 25/02/2019 I placed an online order to the amount of R197.70 at 16:30 I had network issues and called the store 3 hours after I realized that nobody was coming to deliver my food. I was told that my order was for collection and when I asked them to deliver and that I would pay the delivery Gugu told me that the drivers cant come through. I asked them to cancel my order and reverse my money and she told me that I will have to wait 24 hours for my money to be reversed. I called the on the 26th and lodged a complaint about this and was told that someone would be in touch with me within 24 hours. The Turn around time has come and gone and I still took it upon myself to contact them to find out what is going on with my query. An Agent by the name of Xoli told me that the turn around time is not 24 hours but it takes 24 to 48 hours for someone to attend to me. i then called the store and got through to Gugu again whom I asked why my money was not reversed. She told me she is not sure why and dismissed me when I tried to explain my frustration to her. I offered to take my original order and asked her to make it for delivery as the refund is taking forever and she said it's impossible for her to request that for me. Steers really needs to train their staff especially with the kind of attitude they give us. They are not doing me a favour because i paid money for this. Can someone please attend to my query as I am no longer interested in anything to do with Steers